Fixed Line Compliant
Designed to adhere to the UK Financial Conduct Authority (FCA) and the US Dodd-Frank Act (DFA) regulations, MobeRec's Secure Cloud Based Recording solution (SCBR) provides compliance when using both fixed line and mobile devices in relation to the sale of some financial products.
MobeRec's Fixed Line Compliant Recording Solution can be integrated with your existing PBX (private branch exchange) telephony system, ensuring that inbound and outbound calls are routed through MobeRec's platform for recording purposes. In practice, this eliminates the need for new hardware and software, saving you thousands, whilst enabling you to manage all call recording requirements in-house, with ease and confidence.
“At MobeRec, we understand your business needs and the importance of meeting FCA and DFA regulatory requirements, whilst continuing to deliver excellent customer service, growth and profitability.„
Discover how MobeRec's Fixed Line Compliant Recording Solution works to benefit your company:
- Users can opt to 'record all' calls automatically, or specific calls 'on-demand'.
- A range of storage duration options are available, with the choice to bolt-on additional security profiles, enabling you to decide how and where calls are recorded, and whether call data is encrypted.
- Fixed line recordings can be activated, managed and accessed in a variety of ways – ensuring common capabilities whether calls are connected on-site, with a remote worker, or via a mobile phone.
- Using a secure file transfer process, recorded calls can be downloaded to local computer systems and can be searched and filtered via a Windows Explorer extension.
- Recorded securely, all calls are digitally signed as tamper evident and stored in the cloud for a minimum of 185 days. Depending on administration rights, calls can be reviewed or downloaded via a secure web page, or viewed exclusively by nominated personnel, who have been granted access to MobeRec's decryption facility.
- In addition to using this solution for compliancy, it also allows you to support training and productivity requirements.
Using multiple suppliers, investing in technologies (then constantly upgrading them) and training programmes, to comply with regulations can be cumbersome, not to mention costly. By partnering with MobeRec for fixed line compliant recording, this no longer is an issue. We provide your organisation the flexibility to mould our solution to suit your individual needs.
We are also able to offer you a Mobile Compliant Recording solution, please click here for more information
Contact us now for an obligation free review of how our Fixed Line Compliant Recording Solution can make your company FCA and DFA compliant, with minimal disruption, whilst saving you money and bringing you peace of mind.